Refund policy

At Momentary Ink, many of our products are custom-made specifically for each customer. Please review the following policy carefully before placing your order.

Custom & Personalized Orders

All custom and personalized tattoo orders are final sale once processing, artwork preparation, design adjustment, or production has begun.

Because custom tattoos are created specifically for your order, our team may begin preparing artwork, adjusting files, reviewing designs, and allocating production resources shortly after your order is placed.

Once this process has started, custom orders cannot be canceled, returned, or refunded, including if:

You change your mind after placing the order.
You no longer need the tattoos.
Your event is canceled or rescheduled.
You selected the wrong size, quantity, placement, color, or design.
You provided incorrect or low-quality artwork.
You are unhappy with an element of the design that was included in the artwork you submitted or approved.
Your order does not arrive before a personal event or deadline unless we specifically guaranteed that delivery date in writing.

If you contact us before any work on your custom order has begun, we may be able to cancel the order. Cancellation is not guaranteed.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or materially different from the design you submitted or approved due to an error on our part, please contact us at momentaryink@gmail.com

Please include your order number and clear photos of the issue.

After reviewing the claim, we may provide a replacement, reprint, store credit, or refund, depending on the circumstances.

Application Issues

Temporary tattoo results can vary depending on skin type, placement, preparation, application method, water exposure, friction, and aftercare.

Refunds are not provided for problems caused by incorrect application, normal wear, skin conditions, placement, or other factors outside our control.

If you believe there is a manufacturing defect, please contact us and our customer care team will review the issue.

Non-Custom Products

For non-custom products, please contact us at momentaryink@gmail.com within 7 days of delivery if there is an issue with your order.

Products must be unused and in their original condition to be eligible for a return unless they arrived damaged or defective.

Missing or Delayed Deliveries

Carrier delivery estimates are estimates and are not guaranteed unless explicitly stated otherwise.

Momentary Ink is not responsible for delays caused by shipping carriers, customs, incorrect or incomplete addresses provided by the customer, weather, or other circumstances outside our control.

If your tracking shows that your package is lost or there has been no movement for an extended period, please contact us and we will help investigate the shipment.

Refunds

When a refund is approved, it will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Nothing in this policy limits any rights you may have under applicable consumer protection laws.

For any questions, contact us at momentaryink@gmail.com